FAQ

Our standard minimum order quantity is 2 units. However, we understand that customers may need small sample orders initially. Please contact our sales team, and we will evaluate your request based on the specific circumstances and do our best to accommodate your needs. We will consider the total order value, potential for long-term cooperation, and other factors.

We offer extensive customization services. You can choose the color, seat material, tire type, add your logo, and more. Please provide your specific customization requirements, and our engineers will assess feasibility and provide a detailed customization plan and quotation. Customization costs depend on the complexity of the customization and the materials required.

 After order confirmation (receipt of the down payment and confirmation of all customization details), we typically start production within 7 business days. The production cycle for standard models is approximately 7-15 days. The production cycle for customized models will vary depending on the complexity of the customization. We will provide you with regular updates on the production progress.

 We accept the following payment methods: Telegraphic Transfer (T/T), Letter of Credit (L/C). Other payment methods can be discussed with our sales team.

Our standard payment process is: 70% down payment upon signing the contract, 30% payment after production is completed, and the remaining balance paid before shipment. The specific payment percentages can be negotiated based on the order value and the business relationship.

We offer various delivery methods, including: EXW (Ex Works), FOB (Free On Board), CIF (Cost, Insurance, and Freight), DDP (Delivered Duty Paid), etc. Responsibility for shipping costs depends on the specific trade terms. Typically, under FOB and CIF terms, the buyer is responsible for shipping costs; under DDP terms, we are responsible for shipping costs.

Delivery time depends on the shipping method and destination you choose. Sea freight usually takes [Number] days, and air freight takes [Number] days. We use professional packaging materials and reinforcement measures to ensure the golf carts are safe and undamaged during transportation. We also purchase shipping insurance to cover any potential accidents.

If you find any damage or missing items upon receiving the goods, please take photos or videos immediately and contact our after-sales service team promptly. We will handle it for you as soon as possible, including assisting you in filing a claim with the freight company, re-issuing damaged or missing parts, etc. We will do our best to protect your rights.